What materials are your jewellery pieces made of?
Our jewellery is thoughtfully crafted from premium materials, including sterling silver, 14k and 18k gold, authentic gemstones, and ethically sourced diamonds. The specific materials used in each piece can be found in its individual product description.
What is your shipping policy?
We offer free shipping on all Australian orders over $100. International orders are shipped at a flat rate of $15. For more information on delivery times and shipping options, please refer to our Shipping Policy.
Do you offer returns or exchanges?
Yes, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 30 days of receipt for a full refund or exchange. Please see our Returns & Exchanges page for instructions on how to initiate a return.
Do you offer jewellery repairs?
Yes, we offer jewellery repair services for items purchased from our website. Please contact our customer service team for assistance with repairs, and we'll provide you with instructions on how to proceed.
Do you offer custom or personalized jewellery?
Yes, we offer engraving on selected jewellery pieces for an additional fee of $5. If you would like a specific product engraved, please contact us and our team will be happy to assist with your request.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, Apple and Google Pay. Additionally, we also accept PayPal for secure and convenient payments.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website and navigating to the Order History section. Alternatively, you can contact our customer service team with your order number, and we'll be happy to provide you with an update.
Do you offer wholesale or bulk ordering?
Yes, we offer wholesale pricing and bulk ordering options for retailers and businesses. If you're interested in becoming a wholesale partner, please contact our wholesale department for more information.