Shipping policy

Processing Times

  • All orders are processed within 1–3 business days.

  • Orders are not shipped on weekends or public holidays.

  • If we experience a high volume of orders, processing may be delayed by a few days. If there is a significant delay, you will be notified by email.

Shipping Rates & Delivery Times

  • Shipping charges for your order will be calculated at checkout based on your location and the shipping method selected.

  • Estimated delivery times:

    • Standard Shipping: 3–10 business days
      (Delivery times may vary depending on your location and courier delays.)

    • Express Shipping: 1–4 business days
      (Delivery times may vary depending on your location and courier delays.)

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

  • Tracking information may take 24–48 hours to update.

Shipping Locations

  • We currently ship to Australia and selected international locations.

  • If your country is not listed at checkout, please contact our support team for assistance.

Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, and taxes.

  • These charges are the responsibility of the customer, and we are not liable for delays caused by customs.

Lost, Damaged, or Stolen Packages

  • We are not responsible for packages that are lost, stolen, or damaged during transit.

  • If your package arrives damaged, please contact the courier to file a claim and notify us so we can assist where possible.

Incorrect Shipping Information

  • Please ensure your address is correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Order Changes & Cancellations

  • Orders cannot be changed or cancelled once they have entered the processing or shipping stage.

  • If you need assistance, please contact us immediately after placing your order.

Contact Us

If you have any questions about your order or shipping, please contact us at:
luxeember00@gmail.com