Shipping policy

Processing Times

All orders are processed within 1–3 business days.
Orders are not shipped on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. If there is a significant delay, you will be notified by email.

Shipping charges for your order will be calculated at checkout based on your location and the shipping method selected.
Australia: Free shipping on orders over $100 AUD. Orders under $100 AUD ship via Standard shipping from $6.99 AUD, or Express shipping at $15.99 AUD.
Free local pickup: choose "Pickup" at checkout to collect your order from Stanhope Gardens, NSW. We'll email you when it's ready.
International: Flat rate of $25 AUD for orders under $150 AUD, and a flat rate of $15 AUD for orders $150 AUD and above.
Estimated delivery times:
- Standard Shipping: 2–8 business days
  (Delivery times may vary depending on your location and courier delays.)
- Express Shipping: 1–3 business days
  (Delivery times may vary depending on your location and courier delays.)

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 24–48 hours to update.

We currently ship to Australia and selected international locations.
If your country is not listed at checkout, please contact our support team for assistance.

International orders may be subject to customs fees, import duties, and taxes.
These charges are the responsibility of the customer, and we are not liable for delays caused by customs.

We are not responsible for packages that are lost, stolen, or damaged during transit.
If your package arrives damaged, please contact the courier to file a claim and notify us so we can assist where possible.

Please ensure your address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Orders cannot be changed or cancelled once they have entered the processing or shipping stage.
If you need assistance, please contact us immediately after placing your order.

If you have any questions about your order or shipping, please contact us at:
hello@theluxeember.com